Refunds Incase of Damage
Because we work with artisans, we cannot process returns.
However, if you received a damaged product, we will fix this.
As a policy, we will only process refund requests if you can demonstrate proof of damage. We will need documentary footage (photos AND VIDEO) .
We have a 5-day refund incase of damages policy, which means you have 5 days after receiving your item to inform incase of damage.
To be eligible for a refund, your item must be significantly damaged when you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a request, you can contact us at hello@aurazdesign.com. If your request is accepted, we’ll send refund your payment to the source of payment.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on any item.
Exchanges
Due to the fact that we do not mass produce, we cannot exchange.
Refunds
We will notify you once we’ve received and inspected your request, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
We take 7-10 working days to process the refund and credit the amount to the customer's bank account.